Flagship service centre
CommercialARA Service Hub — Tejgaon
Plot 42, Tejgaon Industrial Area, Dhaka 1208
Sat–Thu · 09:00–20:00 · Fri 14:00–20:00
Routine serviceBattery supportSpare partsCommercial uptime+1
ARA Care · Ownership platform
Ownership, supported.Service, warranty, battery and parts — one connected system.
ARA Care is the operational layer behind every vehicle we sell. Real service points, traceable parts, transparent warranty, and a support line built for personal riders and commercial operators alike.
12
Service points
4
Parts hubs
8
Divisions covered
24h
Avg first response
Where do you need to go?
Pick the support you need.
How we think about after-sales
Support isn't a department. It's part of the product.
Every ARA vehicle is sold against a written commitment to keep it running. These are the principles our service network is built on.
Service access
A service point within reach in every division — not a single flagship in Dhaka.
Parts continuity
Critical parts committed for 7+ years from model launch, with batch traceability.
Battery responsibility
BMS health, capacity protection and clear escalation — not vague promises.
Warranty clarity
Plain-language coverage with documented claim steps and timelines.
Dealer integration
Sales and service share one customer record. Your history follows you.
Commercial uptime
Priority bays, mobile units and loaners for fleets that earn on the road.
Service & maintenance
A real service system, built for two distinct realities.
Predictable, convenient servicing built around personal commuting patterns.
Scheduled service
Every 2,500 km / 3 months for year one. Booked in 2 minutes, completed same day.
Battery & charging guidance
Range diagnostics, charger health and home-charging best-practice on every visit.
Pickup & drop-off
Available in select Dhaka and Chattogram zones for paid and warranty service.
Digital service record
Every job is logged against your chassis number — visible to any ARA service point.
Service & support locator
Find the right place for the help you need.
Filter by division, support type and vehicle category. Every location is a verified ARA service point.
12 locations
Flagship service centre
CommercialARA Commercial Care — Savar
Dhaka–Aricha Highway, Savar 1340
Sat–Thu · 08:00–20:00
Routine serviceSpare partsCommercial uptimeWarranty claim+1
Authorised service point
ARA Service — Uttara
House 22, Road 14, Sector 4, Uttara 1230
Sat–Thu · 10:00–20:00
Routine serviceBattery supportSpare partsWarranty claim
Authorised service point
CommercialARA Service — Agrabad
Sheikh Mujib Road, Agrabad 4100
Sat–Thu · 09:00–20:00
Routine serviceBattery supportSpare partsCommercial uptime+1
Authorised service point
ARA Service — Sylhet
Zindabazar Point, Sylhet 3100
Sat–Thu · 10:00–20:00
Routine serviceBattery supportSpare partsWarranty claim
Authorised service point
CommercialARA Service — Khulna
KDA Avenue, Shibbari, Khulna 9100
Sat–Thu · 10:00–20:00
Routine serviceSpare partsCommercial uptimeWarranty claim
Authorised service point
ARA Service — Rajshahi
Shaheb Bazar Zero Point, Rajshahi 6100
Sat–Thu · 10:00–19:30
Routine serviceBattery supportWarranty claim
Authorised service point
ARA Service — Barishal
Band Road, Barishal 8200
Sat–Thu · 10:00–20:00
Routine serviceSpare partsWarranty claim
Spare parts hub
CommercialARA Parts Hub — Mirpur
Plot 9, Section 6, Mirpur 10, Dhaka 1216
Sat–Thu · 09:00–19:00
Spare partsCommercial uptime
Mobile service unit
CommercialARA Mobile Unit — Chattogram Belt
Dispatch from Agrabad service hub
Sat–Thu · 10:00–18:00
Roadside assistanceCommercial uptimeBattery support
Authorised service point
ARA Service — Rangpur
Station Road, Rangpur 5400
Sat–Thu · 10:00–19:30
Routine serviceWarranty claim
Authorised service point
ARA Service — Mymensingh
Town Hall Mor, Mymensingh 2200
Sat–Thu · 10:00–20:00
Routine serviceSpare partsWarranty claim
Warranty coverage
Clarity, not policy.
Coverage in plain language, with the claim process spelled out. Detailed terms are available in your owner's pack and on request.
Personal mobility, covered with clarity.
2
Vehicle warranty (yrs)
3
Battery (yrs)
3
Motor (yrs)
2
Controller (yrs)
What's included
- Manufacturing defects on frame, motor, controller and electricals
- Battery capacity protection against premature degradation
- Free scheduled inspections during the first year
- Genuine spare parts at all warranty service points
To keep coverage active
- Servicing done at an authorised ARA service point
- Original purchase invoice and chassis number on file
- Charging using ARA-supplied charger or approved equivalent
Not covered
- Wear-and-tear items: tyres, brake pads, bulbs, fuses
- Damage from accidents, modification, or unauthorised repair
- Cosmetic wear from normal use
How a claim works
- 01Report the issue
Call the support line or open a request with your chassis number.
- 02Diagnostic visit
An authorised service point inspects the vehicle within 48 hours.
- 03Coverage decision
Coverage is confirmed in writing with the next steps and timeline.
- 04Resolution
Repairs or replacements are completed using genuine ARA parts.
Battery support & EV reality
The pack is the product. We treat it that way.
Battery anxiety is the biggest reason buyers hesitate. Here's how ARA approaches battery health, charging, and the moment something doesn't feel right — for both personal and commercial use.
When to escalate immediately
- Range drop greater than 20% from baseline
- Charger refuses to initiate or stops mid-cycle repeatedly
- Pack temperature warning on the dashboard
- Audible click, swelling, or any physical deformation
PRINCIPLE
Charge with intent
Top up between 20–90% for daily use. A full 0–100 cycle is fine before long trips, not as a daily habit.
PRINCIPLE
Heat is the enemy
Avoid charging immediately after hard use. Let the pack rest 15–20 minutes before plugging in.
PRINCIPLE
Use approved chargers
ARA-supplied chargers are matched to the pack's BMS. Third-party fast chargers void capacity warranty.
PRINCIPLE
Service the BMS, not just the cells
Annual BMS health check is included in scheduled service — it catches drift before it becomes downtime.
Spare parts ecosystem
Genuine parts. Tracked. For the long run.
Parts continuity is the difference between a vehicle that lasts and one that becomes salvage. Our parts network is built like infrastructure, not retail.
Genuine only
Every part shipped through ARA channels carries a traceable batch code.
Service-linked fulfilment
Parts are issued against an open service ticket — no grey market.
Commercial priority
Cargo and passenger 3W parts are stocked deeper at hub locations.
Long-term continuity
Critical parts are committed for a minimum of 7 years from model launch.
How support works
Predictable from the first call to the last signature.
- 01
Identify the issue
Use the in-app diagnostic prompts or call support with your chassis number.
- 02
Choose your path
Routine service, battery, parts, warranty or commercial — routed in one tap.
- 03
Connect to a service point
We confirm the nearest qualified location and book your slot.
- 04
Resolve and continue
Receive a digital service report with parts used and next-service guidance.
Ownership FAQs
Real questions, answered honestly.
Every 2,500 km or 3 months — whichever comes first — for the first year. After that, every 5,000 km or 6 months.
Owning an ARA shouldn't feel like a leap of faith.
It feels like a system designed to keep you moving — whether you ride to work or run a fleet.