Talk to the right team, the first time.
Every inquiry is routed by intent — sales, service, warranty, dealer or business — so the right specialist responds, with the right context, on the right channel.
- Inquiry routes
- 7
- Specialist teams
- 6
- Sales response
- <24h
- Care response
- <4h
Seven inquiry routes, six specialist teams.
Pick the closest match — each path explains who responds, on which channel, and how soon.
Sales Inquiry
Personal & commercial buyers
Speak with a product specialist about an ARA two- or three-wheeler — pricing context, configurations, or test rides.
Quote Request
Buyers ready to evaluate
Get a written quotation for a specific model or fleet — including accessories, financing context, and delivery.
Service & Support
Existing ARA owners
For owners — service bookings, ride concerns, battery questions, or general support escalations.
Warranty & Spare Parts
Owners & operators
Warranty validation, claim assistance, or genuine spare-parts assistance through the authorized network.
Dealer Application
Prospective partners
Apply to join the authorized ARA network. Reviewed by the regional network team for territory fit.
Business / Fleet
Operators, corporates, institutions
Commercial fleet purchases, corporate mobility, government tenders, and B2B partnerships.
General Contact
Everyone else
Brand, press, communications, or anything that doesn't fit the categories above.
Tell us a little — we'll handle the routing.
Fields adapt to your selected inquiry type so we ask only what's relevant.
From submission to specialist — in one clean handoff.
Every inquiry follows the same operational pattern so nothing falls through.
- Step 01
Inquiry received
You receive an instant on-screen confirmation with a reference number.
- Step 02
Routed by intent
Your inquiry is routed to the assigned ARA team based on type, region and urgency.
- Step 03
Specialist responds
A specialist reaches out on your preferred channel within the stated response window.
- Step 04
Next steps agreed
We agree the next concrete step — quote, test ride, service booking, or partnership call.
Three doors. Three teams.
Use the form for a routed response, or reach out directly through the channel that fits your inquiry.
Vehicles, quotes & test rides
Talk to our product specialists about ARA two- and three-wheelers — pricing context, configurations, and showroom assistance.
Service, warranty & spare parts
For owners — service bookings, ride concerns, battery questions, warranty claims and genuine spare parts assistance.
Dealer & business partnerships
Authorized dealer applications, fleet purchases, corporate mobility programs, and B2B partnerships across Bangladesh.
Visit us in Dhaka.
Our head office handles brand, communications, and partnership conversations. For service or showroom visits, please use the network locator.
Common questions about contacting ARA.
Quick answers to make sure your inquiry reaches the right place.
Whichever path you choose — we'll be ready.
Continue your journey across the ARA ecosystem.